About NerdsToGo® Franchise

The Long & Happy Journey of Our IT Support Company NerdsToGo® was founded on the premise of providing unprecedented computer and IT support services while making the pain points of technology much less daunting.. Years ago, we saw the tremendous need for IT support among small businesses and residential users and decided we could fill the gap that many Managed Service Providers weren’t focusing on. How? By taking great people — with top technical certifications from leading organizations like Microsoft, CompTIA, and Cisco — and transforming them into customer-service juggernauts with our rigorous NerdsToGo training program. The Nerd was born!

The NerdsToGo® Mission

IT Support with a Purpose

NerdsToGo provides outstanding on-site IT solutions for small businesses and in-home technology support for residential customers through our network of franchisees. When we say outstanding, we mean the best white-glove service in the business.

From the moment our Nerd arrives at your door, you’ll not only get patience and understanding, but also reliable technology expertise and know-how. NerdsToGo instills passion, creativity, and integrity into each and every customer engagement. We solve your technical problems efficiently and leave you brimming with satisfaction when we’re done.

Our mission is to support you with outstanding IT support. We believe that technology should only make people’s lives better and easier. . When your computer or electronic device breaks or starts to malfunction, it’s stopped being a benefit and started being a problem. These technology issues can cause you heartache, stress, or waste your time. We exist to fix those problems and ensure they stay fixed.

Through our franchisees, we’ll help you get the most from technology and make sure your computers and devices deliver consistent value and productivity. Whenever something goes wrong with your technology, whether it’s your network, data, computer, tablet, or other popular devices— our Nerds will be there that very day or the next business day, to get you back on track.

Code of Values

Attitude

We understand that attitude not only impacts your happiness and success, but it also impacts the happiness and success of everyone around you, including your family, friends, and clients.

• A smile is the light on your face that lets someone know you are home.
• In many ways, everyone is alike. However, one little difference always makes a big difference. The little difference is attitude.
• Our attitude ties directly to our “inner voice” that forever asks the question, “Are you moving toward your dream?”
• We understand the power of attitude.
• We strive to maintain a positive attitude toward our clients, franchisees, and employees!

Listening

The NerdsToGo team is committed to sincerely listening to what our clients say because we understand that listening is an emotional process, not a physical act.

• Listening is wanting to hear.
• Having the willingness to listen to what you have to say is a trait of a great leader, boss, partner, friend, or spouse.
• Listening is a two-step formula: Listen-ask, listen-ask, listen-ask.
• We strive to listen to our clients, franchisees, and employees.

Expect the Best

We are committed to the essence of the life-changing axiom “you become what you think about.”

• If you refuse to accept anything but the best, you very often get it.
• If you think positive thoughts, you'll get positive results.
• Whether you think you can, or you think you can't, you're right.
• We bring everything into the realm of possibility by 'expecting' and not 'doubting'.
• We expect the best from everyone in the Nerd network

Integrity

We are committed to doing the right thing and operating responsibly in our relationships, guided by high morals, strong ethics, and the best intentions.

• Act with only good intentions in mind.
• Use your consciousness as your guide to making the right decisions.
• Communicate timely, effectively, and respectfully.
• Being responsible enough to understand the difference between 'doing the right thing' and 'being taken advantage of'.
• We strive to live up to the highest standards of integrity with our clients, franchisees, and employees.

Passion

At NerdsToGo, IT support and computer service and repairs aren’t just services we provide – they are what we are passionate about. We understand that technology problems can be frustrating and can turn your day upside down. We love helping our customers get back on track by offering fast, reliable services. We love what we do and are dedicated to being the best.

Why Franchise NerdsToGo?

NerdsToGo is an Executive Model Business Management Franchise opportunity in an industry that has been fragmented for years and has only one national competitor (Geek Squad), which is a subsidiary of a single big-box retail chain (Best Buy).

Our Experience

NerdsToGo has been delivering computer and technology services since it opened in 2003. We have the systems, processes, procedures and controls to run an effective and profitable business. At NerdsToGo we believe that our achievements in franchising come from innovative business owners across the United States executing the NerdsToGo business model. Combined with our supportive franchise model, starting a computer service and technology business has never been easier.

NerdsToGo streamlines the learning curve with our experienced support systems. We offer support in real estate, marketing, training, supply chain, and multiple levels of technology support. For example, our training program teaches our franchisees a proprietary 9-steps solutions selling system, our marketing team executes local digital marketing on their behalf, and our technology team is here to assist them when they have technical questions. In fact, these support mechanisms give NerdsToGo franchisees significant advantages over independent businesses because they are backed by training and support from an experienced team of industry professionals. We provide you with extensive training and a support system that gives you the knowledge, tools, and confidence to open and run a successful IT business.

• Comprehensive Initial Training

Our Take-off to Success training is exactly what you need to get your business off the ground. We provide you with extensive training and a support system that gives you the knowledge, tools, and confidence to open and run a successful IT business.

This proven step-by-step plan works. New franchisees spend time in a NerdsToGo classroom to learn everything they need to know. From servicing customers to our consistent standards, to using our proprietary system effectively, franchisees are given the skills to help their businesses reach full potential.

• Ongoing Support

Our team will support you every step of the way. You have on-going support from the NerdsToGo Corporate Offices who have years of experience in the technology and franchising industry. Below is a basic list of some of the support mechanisms NerdsToGo offers to all of our franchisees:

• Real Estate 

Our Franchise Services team is here to help you from the search through the buildout of your location.

• Training 

Our Training team is here to walk you through your initial training and help you continue training staff as your business grows. Our Learning Management System is here to make training easy as your staff scales to meet your business needs.

• Business Consultant 

You will be assigned a Business Consultant who works with you and is a phone call away to advise you on your franchise's growth and progress.

• Marketing 

Our franchisees have a dedicated Marketing Manager to execute your local digital marketing.

• Technology 

Our Technology Team is here to assist you in the installation and on-going support needed with technology.

• Nerd Net

Nerd Net is the backbone infrastructure of your business. It integrates all aspects of service call management, accounting controls, and customer relations management and includes scheduling and dispatching, financial reporting, and all aspects of billing and immediate payment processing.

NerdsToGo focuses on providing excellent customer service through our dedicated call center which is open 24 hours a day, 7 days a week to schedule service calls, process orders, handle customer needs, and follow up on new services calls to retain and build our customer base.

Training and Support

Upon becoming a NerdsToGo franchisee, you spend one-week in training with our knowledgeable team at our world headquarters in Carrollton, Texas, followed by six to seven weeks of additional comprehensive business start-up training.

Your dedicated support team will walk with you through all the processes necessary for launching your business. Our Business Consultants will help you with your financial plan. Our marketing team will implement your initial marketing plan and continue to support you by executing your ongoing local marketing strategy. Our Training Team is here to help you learn to manage your team and help you make sure your team is ready to go! The NerdsToGo corporate team is here to work with you every step of the way to help ensure you are prepared for life as a NerdsToGo franchisee.

• Take-Off to Success

Many franchisors don’t offer you the same level of comprehensive training that NerdsToGo does. We put our extensive experience in the IT industry to work for you, training you on the tools, knowledge, and expertise to run a successful computer repair and technology service business.

More than anything, our initial and continued training gives you a framework that works and adapts to the changing IT landscape. From using our proprietary Nerd Net technology to handle customer issues with the highest standards that NerdsToGo sets for our franchisees, we give you what it takes to manage your business in the most efficient and profitable manner.

Our entire team supports you and your business with the following:

• Extensive business, marketing, and management training
• Operational infrastructure tools, templates, and manuals
• Our proven Consultative Sales Strategy and customer service
• National conferences, training meetings, and information exchanges
• Toll-free telephone support
• NerdsToGo copyrighted marketing programs

Supporting You Throughout Your Business

You always have on-going support from the NerdsToGo's team. Our support structure has years of experience in the IT industry and customer service practices. The Franchise Business Review video embedded below is worth a watch. After surveying our franchisees the data uncovered is quite illuminating about the high level of support we offer to our franchisees.

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