About Massage Heights Franchise

Massage Heights is a passion brand, a lifestyle brand, a spa franchise brand that truly helps people live their best lives by encouraging them to become better versions of themselves. And for franchise investors, it can be a very lucrative brand based on the membership business model, which generates a steady stream of revenue.

Customers sign up for a monthly massage treatment at usually less than half of what they’d pay at a luxury spa. Yet they never miss out on all the extras they’d expect with that higher price tag, such as:

• Only natural essential oils and products
• High-end massage tables
• Luxurious linens with 800-thread count
• Complimentary aromatherapy
• Customizable massage service and add-on treatments

OUR SERVICES

An upscale experience and an affordable subscription model equal great revenue opportunities for our massage franchise

Massage Heights brings resort-quality massage and facial services to our members and customers through a convenient and affordable monthly membership. Our extensive menu of services makes every session customizable for each visit.

Our family-owned massage franchise, opened by CEO Shane Evans and her husband, Wayne, in 2004, provides these services in our upscale Retreats where every visit feels like a trip to an upscale spa -- without the heavy price tag.

Regular massage and skin therapy services have been shown to reduce stress, manage pain and increase relaxation, which makes Massage Heights an excellent way for people to maintain their health and wellness. In addition to a wide variety of massage and facial treatments, we offer experience-enhancing Elevations that take services to new heights and increase the therapeutic benefits of our services.

MASSAGE HEIGHTS OFFERS CORPORATE SUPPORT EVERY STEP OF THE WAY

• SITE SELECTION/
• REAL ESTATE
• DESIGN &
• CONTRUCTION
• TRAINING
• OPERATIONAL
• SUPPORT
• MARKETING
• POINT OF SALE
• SYSTEM
• INCENTIVES FOR LOW INTRODUCTORY FEE
• 97% RETENTION RATE

MASSAGE THERAPY SERVICES

Massages are far from a one-time treat, an indulgence or a reward for a tough week. Regular massage therapy goes beyond surface enjoyment, providing therapeutic healing and relief from pain. It helps people live better lives and makes it easier for them to deal with life's curve balls. The American Massage Therapy Association (AMTA) did a survey that showed 62% of Americans who had a massage between July 2017 and July 2018 did so for medical or health reasons including pain management, injury rehab or overall wellness. With customized massage types available at no additional cost, Massage Heights promotes wellness for every individual.

Massage types:

• Swedish massage
• Deep tissue massage
• Couples massage
• Prenatal massage
• Sports massage
• Trigger point massage
• Massage elevations:
• Hot stone therapy
• Revitalizing face massage
• Reviving foot scrub
• Dynamic cupping therapy
• Hemp infusion

FACIALS & SKIN THERAPY SERVICES

Massage Heights believes healthy skin begins with expert treatments. Just like the rest of the body, skin requires a regular routine to increase the overall health that allows a person to look and feel their best. Our professional skin therapists work with each member and guest to perfect their individualized skin care regimen and maximize the results of each customized facial.

Facial Types:

• Anti-aging facial
• Sensitive skin facial
• Clear skin facial
• Essential facial
• Facial Elevations and add-ons:
• ProPower peel
• Diamond Tip Microdermabrasion
• Skin enriching
• Skin refining
• Skin purifying

NO EXPERIENCE NECESSARY

Our massage therapy franchise provides extensive training and support for the entirety of your Massage Heights Retreat

When you invest in a massage therapy franchise with Massage Heights, you’ll enjoy strong support from Day One. New franchisees will be educated on every aspect of opening and operating a Massage Heights Retreat. A comprehensive training curriculum takes place at our San Antonio office and on-site at an operating Retreat to cover opening and closing procedures, products and services, customer service, client communication, billing, cash management, Retreat operations and marketing.

PREPARE FOR AN ELEVATED EXPERIENCE

Every new Massage Heights Franchise Owner will attend 5 weeks of intensive training called Base Camp. This classroom and in-Retreat training covers every aspect of the business inclusive of product and service education, Retreat operations, client communications, marketing and advertising and so much more. There is continuous support for the life of the franchise.

• Week 1
  • Base Camp begins at our Franchising Headquarters in San Antonio, Texas. This Three day training will introduce you to franchising, an in depth look at our business model to learn the tools to become profitable, insight into how you will market the brand via different tactics, looking at the buildout through every aspect and opening your Retreat from beginning to end.

• Week 2
  • Camp II takes a deeper look at operations on the Retreat level. In this training you will learn the operational aspects that drive prospects and sales. You will also take a closer look at the marketing plans and how to effectively execute the plan at the local level.

• Week 3
  • This session is held in a Retreat and features in-depth training on every aspect of successfully running your Retreat. Topics include front desk functions, inventory, display room setup, guest communications, sales, therapist operations, scheduling and draping, among other important subjects.

• Week 4
  • This session features a review of company culture, treatment room set-up, marketing, pricing and service descriptions, payroll, scheduling, uniforms, hygiene duties, draping, sanitation, insurance, among other subjects.

• Week 5
• • This week’s session is held at your new location with a Massage Heights franchising team member or developer team member working alongside you and your team during your first opening days. We will guide you, coach you, and set goals for your newly operating Retreat.

Hiring and training massage therapists

Massage therapists who work for Massage Heights receive continuing education throughout their career to maintain skills development and learning from our entire team.

Here are a few of the ways we ensure the highest level of safety and assurance for our customers:

• Mandatory annual criminal background checks
• Minimum state requirements for massage therapists’ continuing education each year
• Proprietary services training for additional hours of continuing education and value and brand consistency.
• Massage Heights brand protocol training available through our franchisee online training portal

Grand opening support

We ensure your readiness for business by following processes and programs that have been built and refined throughout the past 15 years. While each location is different, there is an operating standard that we maintain to make certain you have a successful opening.

Our 90-day Strong Start program that we’ve built and executed helps you get your arms around all the things you need to do to achieve a successful new business launch. We guide you through the steps of local marketing, recruiting and hiring. And months before your grand opening, we pull together strong members from our corporate franchise support departments to walk you through every step of the way.

THE RIGHT CANDIDATE

Join our team of successful Franchise Owners

Our Massage Heights Franchise Owners are passionate about owning a business that helps promote personal wellness and healthy lifestyles. You do not need massage or skincare industry experience to be a successful Massage Heights Franchise Owner. Management experience is not required, either, although we have found that these skills are beneficial, and most of our massage franchising partners have business management, sales, or marketing experience and have had success in managing people. Our company culture is just as important as experience; therefore, our spa franchise partners must be well aligned with the Massage Heights mission, vision, and values. They believe that people and relationships come first, that our team members are our most valuable asset, and that together we will make a difference in the lives of each other, our teams, and our Guests and Members.

WHAT WE VALUE

• Loyalty - We will care for mind, body, and spirit in every relationship. Be respectful, collaborative, and transparent by honoring individual preferences and processes, bringing solutions and ideas to every conversation, and communicating relevant details and thorough directions.
• Authenticity - We will live true to ourselves and our values. Exhibit curiosity, compassion, and discipline by exploring alternatives and asking probing questions, considering new ideas, and listening to different perspectives and by developing plans, routines, and skills to overcome obstacles.
• Diligence - We will execute consistently to achieve desired results. Be simple, accountable, and influential by empowering people to make good decisions and goals, taking ownership and following through on promises, and asking for and offering help in tough situations.
• Passion - We will invest love and energy into everything we do. Act focused, positive, and grateful by developing routines that keep attention to the priority, verifying assumptions and confronting issues constructively, and acknowledging people for their contributions and actions.

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