Cold Stone Creamery®

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About Cold Stone Creamery®


Liquid Capital: $100,000

Net Worth Requirement: $250,000

Franchise Fees: $27,000

Royalty: 6%

Training and Support: Available

Home Office: Scottsdale, AZ

CEO: Eric Lefebvre

Cold Stone Creamery®

Investement Range $310,375 - $476,975


About Cold Stone Creamery® Franchise

One of the nation’s premier ice cream franchises is a beloved brand with an even brighter future

The Cold Stone Creamery® ice cream franchise has captivated the sweet tooth of customers around the world, and it continues to be a bright brand in the $8 billion ice cream industry, according to IBIS World. Doing business for 32 years, Cold Stone® has become a national institution, beloved for offering the Ultimate Ice Cream Experience®. Our brand’s super-premium ice cream is made fresh in over 1,000 locations in the United States, and in hundreds of other locations around the world. As one of the pioneers of customization, Cold Stone Creamery allows customers to dream up their own ice cream treats, or choose from our wildly popular Signature Creations™. Better still, our customer service is not only exciting, with songs, cheers and dances, but it creates memories that will last a lifetime.

The Cold Stone Creamery Franchise Story

How the ultimate ice cream franchise opportunity pioneered customization, exceptional customer service and the Ultimate Ice Cream Experience

Cold Stone Creamery® was founded in 1988, by married couple Donald and Susan Sutherland in the college town of Tempe, Arizona. The Sutherlands were ice cream fanatics and traveled all over the world trying to find the perfect ice cream. Unsatisfied with the ice cream they discovered, when they returned the Sutherlands set out to open a new ice cream shop that would be far different than the prepackaged, chalk-like ice cream they could get in the supermarket, or the prepackaged ice cream that arrived in vats at their local ice cream shops in town. They wanted ice cream that was made in-house, on the very same day their customers came in to get a sundae or cone. The quest for the perfect ice cream franchise opportunity is the reason Cold Stone Creamery was founded, and it’s why Cold Stone Creamery continues to enjoy rising popularity.

Why Do Cold Stone Creamery Customers Love Our Menu?

One of the premier ice cream franchise opportunities beloved in America and around the world for delivering the Ultimate Ice Cream Experience

When you walk into one of the 1,000+ Cold Stone Creamery® locations around the world, you know you’re in for more than a treat — you’re in for a memorable experience. Your super-premium ice cream was made fresh, and the seemingly endless combinations of mix-ins allow you to create the treat that will make you happiest. The lively, enthusiastic crew members prepare your treat right in front of you on the special granite stone, while singing and cheering. This is the Ultimate Ice Cream Experience, and it’s what Cold Stone Creamery has done for more than 25 years.

Cold Stone's many flavors give them many ice cream franchise opportunities

Cold Stone Creamery is getting ice cream franchise opportunities right. The fact that Cold Stone Creamery makes its ice cream fresh is singularly important; this sets Cold Stone Creamery apart from other ice cream chains that ship their product in prepackaged vats or tubs. Instead of allowing ice cream to sit frozen for days or even weeks, Cold Stone Creamery has far more respect for America’s favorite dessert! We produce all of the ice cream at our locations, using the finest ingredients and state-of-the-art, easy-to-use ice cream machines. Every dip of our brand’s ice cream meets our customer’s high standards for taste, consistency and texture.

What Training and Support Do We Provide?

Cold Stone Creamery is passionately committed to the growth of your business

Franchising with Cold Stone Creamery® means you’ll never be alone in your business. As one of the world’s premier ice cream franchises, the Cold Stone Creamery support network has launched hundreds of entrepreneurs without any experience in either the service industry or the restaurant industry into growing businesses in communities across the country and around the world.

“Cold Stone Creamery has one of the most robust training platforms in the entire franchise industry,” says John Wuycheck, SVP of Franchise Development. “Our franchisees make real investments of both time and money to franchise with Cold Stone Creamery, and we honor that by going above and beyond in providing an exceptional initial and ongoing training platform. We’ve been helping entrepreneurs establish new Cold Stone Creamery businesses for a long time, and we’ve built an iconic business model that requires no previous experience to become a top performer. As a franchisor, we’re honored to report that franchisee satisfaction is at an all-time high.”

This is how we do it:

  • Initial training - New franchisees attend KTEC (Kahala Training and Education Center). In addition, new franchisees spend two weeks in a store where we cover every aspect of their new business, including making the ice cream, preparing and serving Cold Stone Creamery products, managing inventory and supporting their business through savvy marketing.
  • On-the-job training - New franchisees spend 80 hours in a store to learn the ins and outs of the business, including how to correctly prepare and serve the brand’s products.  Cold Stone Creamery also hosts monthly check-ins to help you meet your goals, to offer assistance and to ensure you have all the tools necessary to improve your business every day.
  • Ongoing training - Cold Stone Creamery will meet with you regularly to help you and answer any of your questions, and are just a phone call away if you have questions.  Every new franchisee also receives monthly check-in calls from a Regional Director of Operations or Area Developer.
  • Ongoing marketing assistance - Cold Stone Creamery franchisees have access to in-house marketing and public relations teams, which significantly reduces expenses. These teams help with national, regional and local marketing, along with public relations from the grand opening through the life of the business.  We train franchisees to manage their stores’ social media accounts, including Facebook®, Twitter® and Instagram® – and newer platforms such as Snapchat®.

What Makes a Great Cold Stone Creamery Location?

One of the nation’s super-premium ice cream franchises has decades of experience helping entrepreneurs find an amazing location

Selecting a location for your ice cream franchise is one of your most important business decisions. But don’t worry, you won’t make that decision alone. After 32 years and opening over 1,000 stores in the United States and hundreds more around the world, Cold Stone Creamery® has a lot of expertise in helping our franchisees select great locations.

This is how we do it:

Cold Stone Creamery stores’ small footprint gives franchisees much more real estate flexibility than other dessert franchise concepts. Our brand’s stores are typically established in shopping centers next to movie theatres and supermarkets, in strip malls next to coffee shops and local restaurants, and in mall food courts next to fast food chains.

Franchisees are guided through the real estate process to review traffic patterns, demographics, ease of access, visibility and many other items. Every site a franchisee selects is reviewed by Cold Stone Creamery for these items before it is authorized to proceed.

From there, you’re on way to celebrating the grand opening of your new business! We can’t wait to help you get there.

Ready to open your own Cold Stone Creamery? - Contact Us

This web page does not constitute a franchise offering or an offer to sell a franchise. A franchise offering can be made by the franchise only in a state if first registered, excluded, exempted or otherwise qualified to offer franchises in that state, and only if provided with an appropriate franchise disclosure document.